Refund policy

At Gems by Renee each piece is carefully inspected and packaged with love before shipping. To maintain the quality and exclusivity of our jewelry, all sales are final.

Final Sale Policy

We do not accept returns, exchanges, or refunds. This includes:

• Change of mind

• Incorrect size or style selection

• Normal wear and tear

• Minor variations in color or design

Please review all product details and photos before placing your order to ensure your selection is perfect for you ✨

Wrong Item Received

If we made a mistake and sent you the incorrect item, we sincerely apologize 💗

To resolve this quickly, please email us within 48 hours of delivery with:

• Your order number

• Clear photos of the item received and original packaging

Once verified, we will ship the correct item at no additional cost.

Please note: replacements only — refunds are not offered.

Shipping & Carrier Responsibility

Once your order has been shipped and handed off to the carrier, Gems by Renee is not responsible for lost, delayed, or damaged packages.

Any damage that occurs during transit is the responsibility of the shipping carrier, and all claims must be filed directly with them. We strongly recommend contacting your carrier using the tracking information provided.

Contact Us
If you have questions about your order, feel free to reach out to us at:

📧 GemsbyRenee1@gmail.com

Thank you for shopping with Gems by Renee — we appreciate your support and trust in our brand ✨💕