FAQ/Frequently Asked Questions

We want your shopping experience to be as smooth and sparkly as possible 💎✨

Below are answers to our most common questions.

💖 How long does it take to process my order?

Orders are processed within 1–3 business days (excluding weekends and holidays). During launches, sales, or high-volume periods, processing may take slightly longer.

🚚 How long does shipping take?

Once your order has shipped, delivery typically takes:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

Shipping times may vary due to carrier delays, holidays, or weather con

📦 Will I receive tracking information?

Yes! Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

💎 What materials are your jewelry made of?
Our jewelry is crafted with high-quality materials designed to be stylish, durable, and affordable. Product-specific material details are listed on each product page.

✨ Is your jewelry hypoallergenic?

While many of our pieces are suitable for sensitive skin, we cannot guarantee that all jewelry is completely hypoallergenic. If you have severe sensitivities, please review product details carefully before purchasing.

💔 What is your return or refund policy?

We do not accept returns or refunds.

The only exception is if we shipped the incorrect item.
Please contact us within 48 hours of delivery with your order number and photos if you received the wrong item. please visit refund and return policy page for more information.

📍 What if my package is lost, stolen, or marked delivered?

Once your package has been shipped, Gems by Renee is not responsible for lost, stolen, or delayed packages. If your tracking shows “delivered” but you cannot locate your package, please contact the shipping carrier directly.

📦 What if my jewelry arrives damaged?

We are not responsible for damage caused during shipping. All claims for damaged packages must be filed with the shipping carrier.

🏠 What if I entered the wrong shipping address?
Please double-check your address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

🌎 Do you offer international shipping?

International shipping may be available but as of now NO. But when we do have the option Customers are responsible for any customs fees, duties, or taxes imposed by their country.